Help Center

Find clear answers about accounts, listings, payments, subscriptions, refunds, disputes, agencies, and support.

Find and Contact Listings

Search properties, open a listing, send an enquiry or booking request, and contact the host or agency responsible for that listing.

Browse Properties

Payments

Paystack processes subscriptions for hosts, property owners, and approved agencies. Guest booking payments are arranged directly with the host or agency.

How Payments Work

Pricing and Plans

Review current subscription plans, billing periods, listing limits, agency limits, and included dashboard access before checkout.

View Plans

Refunds and Cancellations

Subscription cancellations stop future renewal billing while paid access normally continues until the current paid period expires.

Refund & Cancellation Policy

Hosts and Listings

Hosts manage listing details, pricing, availability, photos, rules, guest communication, and their own direct booking terms.

Become a Host

Agency Applications

Agencies apply first, submit required business and legal documents, and receive a secure billing link only after approval.

Agency Application

Account and Login

Manage your profile, email verification, password reset, subscriptions, chats, dashboard mode, and account settings.

Manage Account

Safety and Disputes

Report fraud, unsafe listings, payment concerns, privacy issues, agency compliance concerns, or platform misuse for review.

Report a Concern

Important payment note

JBayLet subscriptions and booking payments are separate

Paystack is used for service-provider subscription access. Guest booking payments, deposits, cancellation terms, refunds, percentages, commissions, and rental payment terms are agreed directly between the guest and the host or agency responsible for the listing.

Read Payment Details