Error Code Search

Use this page to find explanations and possible fixes for error codes encountered on the site.

Tip: You can search by code or by keywords.
Major AUTH-LOGIN-001

Security token verification failed.

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Recommended Action:
  1. Refresh the page and try again.
  2. If it keeps happening, close the browser and reopen it (or try a private/incognito window).
  3. If you are using a VPN/proxy or an aggressive ad-blocker, temporarily disable it and retry.
  4. If the problem continues, contact support and include this error code and the page URL.
Minor AUTH-LOGIN-002

Login credentials cannot be empty.

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Recommended Action:
  1. Enter your email/username and password.
  2. If you used autofill, retype your password manually.
  3. Try again. If it still fails, use “Forgot password” (if available) or contact support.
Minor AUTH-SESSION-001

Authentication session expired.

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Recommended Action:
  1. Log in again to continue.
  2. If you keep getting logged out, clear cookies for this site and try again.
  3. If you’re on a shared/public device, make sure you’re not blocking cookies.
Critical DB-CON-005

Database connection timeout.

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Recommended Action:
  1. Wait 1–2 minutes and refresh the page.
  2. If you’re submitting a form, don’t submit repeatedly—refresh first to avoid duplicate actions.
  3. If the issue persists, contact support and include this error code, what you were doing, and the time it happened.
Major DB-QRY-001

Failed to retrieve property data.

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Recommended Action:
  1. Refresh the listings page.
  2. Try a different filter/search (or clear filters) and reload.
  3. If this happens on one specific property only, note the property link and send it to support with this error code.
Major DB-QRY-002

Database query failed.

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Recommended Action:
  1. Refresh the page and try the action again.
  2. If you were saving or submitting something, refresh first and check whether it already saved before retrying.
  3. If it keeps happening, contact support and include this error code and the page URL.
Major FS-LOCK-001

File is temporarily locked.

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Recommended Action:
  1. Wait 10–20 seconds and try again.
  2. If you were uploading a file, retry the upload once.
  3. If it still fails, rename the file (no special characters) and try again.
  4. If the problem continues, contact support with this error code.
Critical FS-IO-002

Failed to write file to disk.

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Recommended Action:
  1. Try again with a smaller file (reduce image/video size) or fewer uploads.
  2. If you are the site owner, check hosting disk space/quota in your hosting panel.
  3. If it still fails, contact support and include this error code and the file type you were uploading.
Major NET-API-404

Geocoding service unavailable.

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Recommended Action:
  1. Try the search again in a minute.
  2. Use a more general location (e.g., city instead of suburb).
  3. If it continues, contact support with this error code and the location you searched for.
Major NET-API-503

Third-party service temporarily unavailable.

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Recommended Action:
  1. Wait a minute and try again.
  2. If you’re on mobile data, try switching to Wi‑Fi (or vice‑versa).
  3. If it keeps happening, contact support with this error code and the page URL.
Major NET-HTTP-408

Network request timed out.

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Recommended Action:
  1. Check your internet connection and refresh the page.
  2. If you’re on a VPN/proxy, disable it and retry.
  3. Try again in 1–2 minutes.
  4. If it persists, contact support with this error code and the page URL.
Info UI-EVT-001

Error displayed to user.

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Recommended Action:
No action required.
Minor UI-RND-112

Property map failed to initialize.

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Recommended Action:
  1. Reload the page.
  2. If the map still doesn’t show, try a different browser or disable ad-blockers for this site.
  3. You can still browse listings without the map—use the list view.
Major CORE-RDR-001

Failed to redirect to target page.

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Recommended Action:
  1. Use the site menu to navigate to the page again.
  2. If you were trying to access a protected page, log in first and retry.
  3. If the issue repeats, copy the error code and contact support with the page you were trying to reach.
Major AGENCY-ACT-001

Selected account cannot be managed as an agent.

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Recommended Action:
  1. Choose a non-admin user account.
  2. Create a dedicated agent account instead of reusing staff/admin credentials.
  3. If this user should be managed by your agency, contact support with this error code.
Major AGENCY-ACT-002

User is already assigned to another agency.

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Recommended Action:
  1. Ask the current agency owner to remove the assignment first.
  2. Then retry adding this user as an agent.
  3. If this appears incorrect, contact support with this error code.
Minor AGENCY-ACT-003

Professional photo is required for agent profile setup.

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Recommended Action:
  1. Upload a profile photo in JPG, PNG, or WEBP format.
  2. Retry saving the agent profile.
  3. If upload keeps failing, contact support with this error code.
Minor AGENCY-ACT-004

Invalid profile photo file type.

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Recommended Action:
  1. Use JPG, PNG, or WEBP image format.
  2. Rename the file to remove unusual characters.
  3. Retry the upload.
Major AGENCY-ACT-005

Agent operation is not allowed for this agency account.

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Recommended Action:
  1. Verify that this agent belongs to your agency.
  2. Refresh the dashboard and retry.
  3. If it keeps failing, contact support with this error code.
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