Why Cancellation Terms Work This Way
JBayLet does not act as the merchant of record for guest-to-host bookings. We do not collect guest booking money, hold deposits, split payments, calculate host percentages, or automatically pay hosts or agencies. Because the booking payment is handled outside JBayLet, the cancellation and refund terms for that booking must be agreed between the guest and the host or agency.
This keeps responsibility clear: JBayLet manages platform access, listings, applications, policy compliance, and support records, while the host or agency remains responsible for the payment terms and cancellation promises they give to guests.
Service Provider Subscription Cancellations
Paystack is used for service provider subscription payments, such as host, owner, and approved agency listing access. A subscription payment gives access to listing tools and dashboard features for the selected billing period.
- Duplicate subscription payments, incorrect plan activations, failed access provisioning, or billing errors can be submitted to JBayLet support for review.
- Approved subscription refunds are processed back through the original payment channel where possible.
- Cancelling a subscription stops future renewal billing where supported by Paystack, but the subscriber keeps the paid role and included access until the current paid service period expires.
- At the end of the paid period, JBayLet may remove the paid role, listing access, and dashboard tools connected to the cancelled subscription.
- Access may be suspended before expiry only where there is fraud, abuse, legal non-compliance, chargeback risk, safety risk, or a serious platform policy breach.
Guest Booking Cancellations
When a guest books or enquires on a listing, the guest gets into contact with the host or agency and discusses payment, deposits, dates, cancellation terms, and any refund conditions directly with them. The host or agency should clearly explain the policy before taking payment or confirming the stay.
If a guest cancels, the refund outcome depends on the terms agreed with the host or agency, the timing of cancellation, whether the stay has started, any direct payment processor fees, and any written messages or documents exchanged between the parties.
Suggested Cancellation Options For Hosts
Hosts and agencies may use their own policy, but it must be lawful, clear, and shown to the guest before payment is requested. These examples are guidance only and should be adapted to the property type and booking arrangement.
When There Is A Dispute
JBayLet can review reports about fraud, misleading listings, unsafe conduct, unlawful terms, or policy violations. We may review listing, booking, account, and communication logs available on the platform, suspend accounts, pause listings, reject applications, or place accounts under review where needed.
Because guest booking payments are not processed by JBayLet, users should keep proof of payment, written cancellation terms, messages, invoices, receipts, and screenshots from the host or agency. These records help support a report and may also be needed by the payment provider or relevant authority.