Report a Concern

Safety Concern Unsafe property conditions, hazards, threats, emergency risk, or physical safety concerns. Host or Guest Conduct Harassment, abusive messages, intimidation, misconduct, or inappropriate conduct by a user. Discrimination or Harassment Unfair treatment, discriminatory listing terms, hate speech, or repeated harassment. Property Issue A property is not as described, amenities are missing, or the property condition is materially different. Listing Accuracy Misleading photos, incorrect location, false availability, wrong pricing, or inaccurate listing details. Neighborhood Complaint Noise, parking, nuisance, community rule breaches, or neighborhood impact concerns. Fraud or Scam Fake listings, impersonation, suspicious payment instructions, stolen content, or scam behaviour. Payment Concern Direct guest-to-host payment problems, suspicious payment requests, proof of payment issues, or payment disputes. Subscription Billing or Access Paystack subscription payment, plan activation, billing reference, dashboard role, or access limit issues. Refund or Cancellation Concern Subscription cancellation, refund request, booking cancellation, or unclear cancellation terms. Privacy Concern Personal information exposure, document misuse, unwanted sharing, or privacy-related requests. Legal, Agency, or Authority Concern Agency authority, business registration, PPRA/Fidelity Fund Certificate, property mandate, or legal compliance concerns. Account Access or Verification Login, verification, password, agency agent activation, or account restriction problems. Technical or Security Issue Website errors, broken forms, security concerns, suspicious links, or platform misuse. Other Concern Anything important that does not fit the categories above.